Privacy Policy

1. What information we collect

We may collect personal and health information including:

• Name, date of birth, and contact details
• Address and emergency contact information
• Medical history and relevant health information
• Clinical examination findings and treatment notes
• Imaging reports (if provided)
• Appointment history and clinical records
• Payment and billing details
• Information submitted via online forms or website bookings

We only collect information necessary to provide safe and effective chiropractic care.

2. How we collect information

We collect information when you:

• Book an appointment (online, phone, or in person)
• Complete intake or consent forms
• Receive chiropractic treatment
• Contact us via phone, email, or website
• Use our online booking or payment systems

Where practical, we collect information directly from you.

3. Why we collect your information

Your information is collected to:

• Provide chiropractic assessment, diagnosis, and care
• Maintain accurate clinical records (as required by AHPRA)
• Communicate with you regarding your treatment
• Coordinate care with other health professionals (with consent)
• Process payments and private health insurance claims
• Comply with legal and regulatory obligations

4. Confidentiality and professional obligations

All personal and health information is treated as strictly confidential in accordance with:

• Chiropractic Board of Australia Code of Conduct
• AHPRA professional standards
• Australian Privacy Principles (APPs)

Your information will not be shared without consent unless:

• Required by law
• Necessary to prevent serious harm to life, health, or safety
• Required for professional or regulatory compliance

5. Record keeping (AHPRA requirement)

In line with Chiropractic Board of Australia guidelines:

• Clinical records are maintained accurately and contemporaneously
• Records are stored securely
• Records are retained for the legally required period
• Access is restricted to authorised personnel only

6. Storage and security

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure through:

• Secure electronic health record systems
• Password-protected systems
• Restricted access protocols
• Staff confidentiality obligations

7. Access and correction

You may request access to your personal information at any time. Requests must be made in writing and will be processed in accordance with privacy law and professional guidelines.

8. Website and cookies

Our website may use cookies and analytics tools to improve user experience and monitor performance.

These tools:

• Do not directly identify you
• Help us understand website traffic and usage patterns

9. Third-party services

We may use third-party providers for:

• Online booking systems
• Payment processing
• Practice management software

These providers are required to comply with Australian privacy laws and data protection standards.

10. Disclosure of information

We may disclose information to:

• Other healthcare providers (with your consent)
• Private health insurers for rebate processing
• Government or regulatory bodies where required by law

We do not sell or rent personal information.

11. Website disclaimer

Information on this website is for general educational purposes only and does not replace professional assessment, diagnosis, or treatment.

It should not be relied upon in place of individual clinical advice.

12. Contact us

IA Chiropractic
Email: Irfan.amzar17@gmail.com
Phone: 0416 926 027
Location: Hughenden Dr, Thornlie, WA 6108, Perth, Western Australia